Booking Protection Terms and Conditions
Booking Protection Terms & Conditions are only applicable for orders that have selected the protection in the checkout process.
Hyper Karting will provide refunds if You cannot Attend your Booking due to any of the following reasons, and have provided the evidence requested below. Please also read the General Conditions of Refund.
Illness / Injury
Pre-existing Medical Condition
Pregnancy Complication
Death of Immediate Family
Public Transport Failure
Flight disruption
Mechanical Breakdown
Adverse Weather
Home Emergency
Jury Service
Court Summons
Armed Forces & Emergency Services Recall
Relocated for Work
Changes to Examination Dates
We may consider other Emergency Circumstances at our discretion. The fulfilment of a refund in one case does not guarantee future refunds in cases of the same or similar circumstance.
The booking protection value (ie. the amount paid to cover the booking) is a non-refundable amount and will not be included in the refund component.
General Conditions of Refund
Any reason for refund must not be foreseeable at the time You made the Booking.
We do not refund if You made Your Booking by mistake, or it is no longer wanted or needed.
We do not refund if your sole reason for not attending is due to another member of your group no longer being able to attend for any reason;
We do not refund if you decide not to attend a booked event other than for a reason included within these Terms & Conditions.
We do not refund if you are late to your booking or do not leave sufficient time to travel to the Booking.
You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time.
You will be asked to provide supporting evidence at Your own expense.
We do not refund if you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement;
We do not refund if you submit your refund request more than 45 days after the booked event.
You can find descriptions of each reason and more information on our website here: https://hyperkarting.com.au/pages/new-booking-protection